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Custom Podiatry Services harnesses technology to deliver better customer experiences

Director and Principal Podiatrist, Caitlin Jeffries and Podiatrist, Emma Cirelli

Custom Podiatry Services today is pleased to announce a new strategic partnership with the online health system, CorePlus, placing Custom at the forefront of online booking capability to provide a convenient approach to scheduling Podiatrist appointments.

Making your appointment with Custom Podiatry Services is now simple and secure, patients go to and select the “Book Now” button.

They can then select their clinic closest to them, date, time and available Podiatrists. They’ll then receive a confirmation email and SMS reminder with the details of their appointment.

Today’s announcement reinforces Custom Podiatry Services commitment to harnessing technology to deliver better customer experience. The online booking portal allows patients to book appointments, consult their medical records and more.

Practice Director and Principal Podiatrist, Caitlin Jeffries is excited with the opportunity that technology presents,

“With Health Engine seeing a 35 percent increase in bookings over 12 months it is impossible to ignore the major shift in the way patients want to engage with clinics and doing nothing about it,” Jeffries said.

“We believe that technology provides an opportunity to facilitate a great connection between patients and practices. The revamped platform allows patients to book online, receive reminder SMS, simplifies the registration process, eliminates wait times and provides the added convenience for our patients who can book at any time”.

“We look forward to rolling out more technology specifically to enhance patient experiences and strengthen our relationship with our patients later this year,” she said.

The online booking software is just the beginning of transforming Custom’s end-to-end medical experiences to match everyday digital lifestyles. In the coming months the online booking software will be integrated into a mobile app which will enable patients to access their daily custom treatment programs.

Patients will get reminders about appointments and to complete their at home treatments, access prescriptions, be sent communications specific to their needs and the integrated app will also allow patients to take up special offers, provide feedback and pay invoices.

For online bookings, please click here

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